Returns & Exchanges

Due to the perishable nature of our artisanal baked goods, we strive for 100% satisfaction and offer resolutions for products that do not meet our quality standards. Please contact us within 24 hours of delivery if there is an issue with your order.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, please check your cakes or pastries for any transport damage or quality discrepancies immediately.

• 2.
  Capture Documentation

  Take clear photos of the product and the packaging, especially if there is visible damage, to help us process your claim.

• 3.
  Contact Support

  Email our team at support@thecakery.com with your order number and the photos within 24 hours of receipt.

• 4.
  Resolution Process

  Our team will review your request and issue a replacement, store credit, or refund depending on the specific circumstances of the order.